Welcome to Lightolier® Lighting’s official website at https://lightolierinc.com/ (the “Website,” “Site,” or “Platform”). These Terms and Conditions (the “Terms,” “Agreement,” or “Terms of Service”) constitute a legally binding agreement between you (the “User,” “you,” or “your”) and Lightolier Inc., operating from 631 Airport Road, Fall River, MA 02720 (“Lightolier,” “we,” “us,” or “our”). By accessing, browsing, or using any part of this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy, which is incorporated herein by reference. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Website.
Usage Agreement
This Usage Agreement governs your interaction with https://lightolierinc.com/ and all associated services, content, features, and functionalities provided through the Platform. The Website serves as an informational and commercial platform dedicated to Lightolier’s comprehensive lighting solutions, including but not limited to track lighting systems, recessed pot lights, canless downlights, LED retrofit kits, emergency lighting ballasts, classic table lamps, desk lamps, pole lamps, and related lighting accessories and components.
By creating an account, subscribing to our newsletter, making a purchase inquiry, submitting feedback, or otherwise engaging with the Website, you represent and warrant that: (a) you are at least 18 years of age or have reached the age of majority in your jurisdiction; (b) you possess the legal capacity to enter into binding contracts; (c) all information you provide is accurate, current, and complete; (d) you will maintain the accuracy of such information; and (e) your use of the Website complies with all applicable local, state, national, and international laws and regulations.
Parents and legal guardians are responsible for monitoring and supervising minors’ use of the Website. Lightolier does not knowingly collect personal information from individuals under 18 years of age without parental consent.
Agreement to Terms
Your access to and use of the Website is expressly conditioned upon your acceptance of and compliance with these Terms. This Agreement takes effect the moment you first access the Website, regardless of whether you complete a transaction or create an account. Continued use of the Website following any modification to these Terms constitutes your acceptance of such changes.
We reserve the right, at our sole discretion, to modify, amend, update, or replace any part of these Terms at any time without prior notice. Material changes will be indicated by updating the “Last Updated” date at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the Website following the posting of changes constitutes acceptance of those changes. If you object to any modification, your sole recourse is to discontinue use of the Website.
Certain sections or pages of the Website may have additional terms, conditions, disclosures, or guidelines that supplement these Terms. In the event of a conflict between these general Terms and any section-specific terms, the section-specific terms shall govern with respect to your use of that particular section.
Permitted Use
Lightolier grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for lawful personal or commercial purposes in accordance with these Terms. This license does not include any right to: (a) resell or make commercial use of the Website or its content; (b) collect, reproduce, or aggregate product listings, descriptions, images, or pricing for competitive or unauthorized purposes; (c) make derivative uses of the Website or its content; (d) download, copy, or extract data through automated means including but not limited to robots, spiders, scrapers, or data mining tools; or (e) use the Website in any manner that could damage, disable, overburden, or impair our servers or networks.
You agree not to: (i) violate any applicable laws or regulations; (ii) infringe upon intellectual property rights of Lightolier or third parties; (iii) transmit viruses, malware, or other malicious code; (iv) engage in fraudulent activities or misrepresent your identity or affiliation; (v) harass, threaten, or harm others; (vi) interfere with security features or attempt unauthorized access; (vii) use the Website to distribute spam, chain letters, or unsolicited communications; (viii) impersonate Lightolier employees, representatives, or affiliates; or (ix) reverse engineer, decompile, or disassemble any portion of the Website.
Lightolier reserves the right to monitor use of the Website and to investigate and take appropriate legal action against anyone who violates these Terms, including without limitation, reporting violations to law enforcement authorities and removing offending content or communications.
Ownership and Copyright
All content, materials, features, functionality, software, text, images, graphics, logos, trademarks, service marks, trade names, designs, photographs, product specifications, technical data, and other intellectual property displayed on or available through the Website (collectively, the “Content”) are owned by Lightolier Inc., its licensors, or other content providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
The Lightolier® name, logo, and all related marks, including “EST. 1904,” “Lytecaster,” “Lytespan,” “OmniSpot,” “Blanca,” “ICY Flex Cylinder,” and product model designations are trademarks or registered trademarks of Lightolier Inc. or its affiliates. These marks may not be used in connection with any product or service not affiliated with Lightolier, in any manner that disparages or discredits Lightolier, or in any manner that is likely to cause confusion among consumers.
You may view, download, and print Content from the Website solely for your personal, non-commercial use, provided that you maintain all copyright, trademark, and other proprietary notices. Any other use of Content, including reproduction, modification, distribution, transmission, republication, display, or performance, without express written permission from Lightolier is strictly prohibited. Requests for permission should be directed to support@lightolierinc.com.
Product images, specifications, and technical documentation are provided for informational purposes and may not reflect the most current product revisions. Lightolier reserves the right to modify product designs, specifications, and features without prior notice.
External Websites
The Website may contain links to third-party websites, services, or resources, including but not limited to authorized dealers such as Maurice Electric, SuperBrightLEDs, Lamps Plus, Seginus Lighting, Genlyte Solutions, and Rexel USA (collectively, “External Sites”). These links are provided solely for your convenience and do not constitute an endorsement, authorization, sponsorship, or affiliation by Lightolier with respect to such External Sites or their content, products, services, or practices.
Lightolier exercises no control over External Sites and assumes no responsibility for their content, privacy policies, terms of service, business practices, or availability. Your use of External Sites is at your own risk and subject to the terms and conditions and privacy policies of those External Sites. We strongly encourage you to review the terms and policies of any External Site before conducting transactions or providing personal information.
Lightolier shall not be liable, directly or indirectly, for any damage, loss, or liability caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through External Sites. Any concerns regarding External Sites should be directed to the administrators of those sites.
If you link to the Lightolier Website from a third-party website, you do so at your own risk. Lightolier reserves the right to withdraw linking permission without notice and may disable links at any time without liability.
Affiliate Disclosure and Commission
Transparency regarding commercial relationships is important to Lightolier. Certain product listings, recommendations, or links on the Website may direct you to authorized dealers, distributors, or retail partners with whom Lightolier maintains affiliate relationships or business arrangements. When you click through affiliate links and make purchases from these partners—including but not limited to Maurice Electric, SuperBrightLEDs, Lamps Plus, Seginus Lighting, Genlyte Solutions, and Rexel USA—Lightolier may receive compensation in the form of referral fees, affiliate commissions, or other consideration.
These affiliate relationships do not influence the objectivity of product information, technical specifications, or pricing displayed on the Website. Product descriptions, performance data, warranty information, and technical details are presented based on manufacturer specifications and verified testing data. All products featured on the Website meet Lightolier’s quality standards regardless of affiliate status.
Prices displayed on the Website are provided for informational purposes and may not reflect current pricing at affiliated dealers. Actual prices, availability, shipping costs, taxes, and promotional offers are determined by the respective seller at the time of purchase. Lightolier is not responsible for pricing discrepancies, product availability, order fulfillment, shipping delays, or customer service issues related to purchases made through External Sites.
You acknowledge that Lightolier does not process transactions directly through this Website for most products and that your contractual relationship for purchases is with the third-party seller, not with Lightolier. All purchase transactions are subject to the terms, conditions, return policies, and privacy policies of the respective seller.
Product Listings and Availability
The Website displays a comprehensive range of Lightolier lighting products, including recessed lighting solutions (such as models 1004IC, 1005WH, 6RN), track lighting systems (including Lytespan infrastructure and OmniSpot heads), LED retrofit kits (compatible with C4L, C6L housings), emergency lighting (FBPPL ballasts), classic table lamps, tension pole lamps, and replacement parts and accessories (including 1002P1 housings, 1013CD trims, 1076 series components).
Product information, specifications, features, dimensions, wattage, color temperature options, lumen output, Color Rendering Index (CRI) ratings, beam angles, dimming compatibility, certifications (such as Energy Star, IC Rating, damp location ratings), warranty terms, and pricing are provided for informational purposes and are believed to be accurate as of the date of publication. However, Lightolier does not warrant that product descriptions, specifications, or pricing are accurate, complete, current, or error-free.
Product availability varies by retailer and distribution channel. Not all products listed on the Website may be available for immediate purchase, and some items may be discontinued, back-ordered, or subject to allocation. Lightolier reserves the right to discontinue products, modify specifications, change designs, update features, and revise pricing at any time without prior notice or liability.
Images displayed on the Website are for illustrative purposes and may not exactly represent the actual product due to photographic lighting, screen resolution variations, or product revisions. Color reproduction may vary based on your display settings. Actual product colors, especially for field-selectable CCT options (2700K, 3000K, 3500K, 4000K, 5000K), should be verified through physical samples when color accuracy is critical to your project.
Performance specifications such as the 6-inch Canless Downlight’s “up to 1,100 lumens,” “50,000-hour rated life,” “90+ CRI,” “116 lumens per watt” for OmniSpot heads, and “L70” ratings represent maximum or typical values under specified conditions. Actual performance may vary based on installation environment, operating conditions, voltage fluctuations, ambient temperature, dimming levels, and fixture maintenance.
Submissions and Feedback
Lightolier welcomes feedback, comments, suggestions, ideas, questions, testimonials, reviews, photographs, project submissions, and other communications (“Submissions”) from users via email at support@lightolierinc.com, through contact forms, or through other communication channels provided on the Website.
By transmitting Submissions to Lightolier, you grant us a perpetual, worldwide, irrevocable, royalty-free, non-exclusive, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and incorporate such Submissions in any form, media, or technology now known or later developed. This license includes the right to use your name, likeness, and identifying information in connection with the Submission for promotional, marketing, or commercial purposes.
You represent and warrant that: (a) you own or control all rights to your Submissions; (b) your Submissions are accurate and not misleading; (c) your Submissions do not violate these Terms or any applicable laws; (d) your Submissions do not infringe upon intellectual property rights, privacy rights, publicity rights, or other rights of any third party; and (e) your Submissions do not contain defamatory, obscene, offensive, or otherwise objectionable material.
Lightolier is under no obligation to: (i) maintain any Submission in confidence; (ii) pay compensation for any Submission; (iii) respond to any Submission; or (iv) use or implement any Submission. We reserve the right, but not the obligation, to monitor, edit, or remove Submissions that we determine, in our sole discretion, violate these Terms or are otherwise objectionable.
User reviews and ratings displayed on the Website, including the aggregated data from 9,847 verified purchasers showing a 3.7 average rating across metrics such as “color rendering accuracy — 91%,” “architectural design appeal — 87%,” “installation straightforwardness — 78%,” and “dimming performance — 72%,” are collected from multiple sources and reflect individual user experiences that may not be representative of all users’ experiences.
No Warranties
THE WEBSITE AND ALL CONTENT, PRODUCTS, SERVICES, AND INFORMATION PROVIDED THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, LIGHTOLIER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY.
Lightolier does not warrant that: (a) the Website will be uninterrupted, timely, secure, or error-free; (b) the results obtained from use of the Website will be accurate or reliable; (c) the quality of products, services, information, or content available through the Website will meet your expectations; (d) any errors or defects in the Website will be corrected; or (e) the Website or servers are free from viruses or other harmful components.
No oral or written information, advice, or statement obtained from Lightolier or through the Website shall create any warranty not expressly stated in these Terms. You assume all risk and responsibility for your use of the Website and for any decisions made or actions taken in reliance upon information provided through the Website.
Product warranties, if any, are provided by the manufacturer or seller and are subject to the warranty terms accompanying the specific product. The 5-year warranty mentioned for Lightolier LED products applies to eligible products purchased through authorized channels and is subject to warranty terms and conditions provided with the product. Warranty claims should be directed to the point of purchase or to Lightolier customer service at 800-215-1068 or support@lightolierinc.com.
Liability Limitations
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LIGHTOLIER INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE, EVEN IF LIGHTOLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall Lightolier’s total aggregate liability to you for all claims arising out of or related to the Website or these Terms exceed the amount of fifty dollars ($50.00 USD) or the amount you paid to Lightolier in the twelve months preceding the claim, whichever is greater.
These limitations apply to claims based on warranty, contract, tort, negligence, strict liability, or any other legal theory, regardless of whether Lightolier has been informed of the possibility of such damage. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
Lightolier shall not be liable for delays, failures in performance, or interruptions of service resulting from acts of God, natural disasters, terrorism, civil unrest, labor disputes, telecommunications failures, internet service provider failures, equipment malfunctions, government restrictions, or other causes beyond our reasonable control.
User Indemnification
You agree to defend, indemnify, and hold harmless Lightolier Inc., its parent company, affiliates, subsidiaries, officers, directors, employees, agents, partners, licensors, distributors, and service providers (collectively, the “Indemnified Parties”) from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including reasonable attorneys’ fees and court costs) arising from or related to: (a) your use of or inability to use the Website; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights; (d) your Submissions or other content you post or transmit through the Website; (e) your negligent or wrongful conduct; or (f) any misrepresentation made by you.
Lightolier reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with Lightolier’s defense of such claim. This indemnification obligation will survive termination of these Terms and your use of the Website.
Privacy Policy
Your privacy is important to Lightolier. Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection and use of information as described in the Privacy Policy.
Personal information collected may include but is not limited to your name, email address, phone number, mailing address, payment information, IP address, browser type, device information, and browsing behavior. We use this information to process inquiries, fulfill orders (through authorized dealers), provide customer support, send marketing communications (with your consent), improve the Website, analyze usage patterns, and comply with legal obligations.
We implement reasonable security measures to protect your personal information, but no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide personal information at your own risk.
For questions about our privacy practices or to exercise your privacy rights, please contact us at support@lightolierinc.com or 800-215-1068. Our physical address is 631 Airport Road, Fall River, MA 02720.
Modifications
Lightolier reserves the right, in its sole discretion, to modify, suspend, or discontinue any aspect of the Website, including features, functionality, content, products, services, or availability, at any time without prior notice or liability. We may also impose limits on certain features or restrict access to parts or all of the Website without notice or liability.
We may modify these Terms at any time by posting the revised Terms on the Website with an updated “Last Updated” date. Material changes may be communicated through email notification (if you have provided an email address) or through a prominent notice on the Website. Your continued use of the Website following any modification constitutes acceptance of the modified Terms.
Product specifications, pricing, availability, and promotional offers are subject to change without notice. Lightolier’s pioneering innovations—from track lighting systems to 3D-printed ICY Flex Cylinders manufactured in Littlestown, Pennsylvania using 75% recycled or bio-circular materials—reflect our commitment to continuous improvement and sustainable design practices that may result in product evolution.
Access Termination
Lightolier reserves the right, in its sole discretion, to terminate, suspend, or restrict your access to the Website or any portion thereof at any time, with or without cause, with or without notice, and with or without liability. Grounds for termination may include but are not limited to: (a) violation of these Terms; (b) fraudulent, abusive, or illegal activity; (c) prolonged inactivity; (d) requests by law enforcement or government agencies; (e) technical or security issues; or (f) engagement in conduct harmful to Lightolier, other users, or third parties.
Upon termination, your right to use the Website immediately ceases. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
You may terminate your relationship with Lightolier at any time by discontinuing use of the Website. If you have created an account, you may request account deletion by contacting support@lightolierinc.com.
Legal Jurisdiction
These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts and the federal laws of the United States of America, without regard to conflict of law principles. Any legal action, suit, or proceeding arising out of or relating to these Terms or the Website must be instituted exclusively in the federal or state courts located in Bristol County, Massachusetts, and you irrevocably consent to the jurisdiction of such courts and waive any objection to venue therein.
If you access the Website from outside the United States, you are responsible for compliance with local laws and regulations. Lightolier makes no representation that the Website or its Content is appropriate or available for use in locations outside the United States.
The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms. No joint venture, partnership, employment, or agency relationship exists between you and Lightolier as a result of these Terms or your use of the Website.
Severability Clause
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent to the greatest extent possible. If modification is not possible, the invalid provision shall be severed from these Terms. The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.
The failure of Lightolier to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing by an authorized representative of Lightolier. No waiver of any breach or default shall constitute a waiver of any subsequent breach or default.
These Terms, together with the Privacy Policy and any additional terms applicable to specific sections of the Website, constitute the entire agreement between you and Lightolier regarding use of the Website and supersede all prior or contemporaneous communications, agreements, and proposals, whether oral or written, between you and Lightolier.
Section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.
Questions About These Terms
If you have any questions, concerns, or requests regarding these Terms and Conditions, or if you need assistance understanding your rights and obligations under this Agreement, please contact Lightolier Inc. through any of the following channels:
Email: support@lightolierinc.com
Phone: 800-215-1068 (Monday through Friday, 9:00 AM to 5:00 PM Eastern Time)
Mail: Lightolier Inc., Attn: Legal Department, 631 Airport Road, Fall River, MA 02720